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Payment Resolutions

1. Introduction

At Web Launch Australia, we are dedicated to ensuring a seamless experience for our customers, including the processes of payment and potential refunds. The following outlines our policies and procedures related to payment resolutions.

2. Payment Methods

We accept the following methods of payment:

  • PayID
  • Bank Transfers
  • Direct Debit

Please ensure that your provided payment details are accurate and up-to-date to avoid any inconvenience.

3. Payment Disputes

In the unlikely event of a discrepancy or dispute related to a payment:

  1. Contact our customer support at support@weblaunch.com.au immediately.
  2. Provide all relevant transaction details, including transaction ID, date, and the nature of the dispute.
  3. We will investigate and aim to resolve the dispute within 14 days.

4. Refund Policy

Eligibility for Refund: Refunds are considered on a case-by-case basis. Typically, they are granted under the following conditions:

  • The services delivered were not as described.
  • There were significant and unresolved technical issues on our end.
  • Other exceptional circumstances that may be deemed appropriate for a refund by our team.

Non-Refundable: Initial consultation fees, domain registration fees, third-party service fees, and any other non-recoverable costs are non-refundable.

Process to Request a Refund: To request a refund, please contact our customer support team with the relevant details of your order and the reason for the refund request.

Refund Timeframe: Once a refund is approved, please allow up to 14 days for the refund to be processed and reflected in your account.

Partial Refunds: In some cases, partial refunds may be granted if only a portion of the services is deemed refundable.

5. Cancellations

If you wish to cancel your order:

  • Contact our customer support within 48 hours of placing the order for a full refund, excluding any non-refundable fees.
  • Cancellations made after this timeframe may be subject to partial refunds based on the work completed up to the point of cancellation.

6. Late or Missed Payments

For any recurring services, late or missed payments may result in a suspension of services. If payment is not received within 30 days from the due date, we reserve the right to terminate or pause the service.

7. Governing Law

This Payment Resolutions and Refund Policy is governed by and construed in accordance with the laws of Australia.

For any further queries regarding our Payment Resolutions and Refund Policy, please reach out to our support team at support@weblaunch.com.au

Web Launch Australia © 2023. All rights reserved.